FAQ's

*Before a Return Merchandise Authorization (RMA) can be issued, the dealer must contact ZZ2 Technical Support to obtain a ticket number. After diagnosis, the ticket is forwarded to the ZZ2 Sales Department, which will issue the appropriate RMA number. No return will be authorized until the product has been fully evaluated.

*Once a ticket number is issued, an RMA will be created. Call tag eligibility is based on the original purchase date.

*Within the First 90 Days: Advanced replacement at no cost with a call tag.

*After 90 Days: Advanced replacement at no cost; dealer is responsible for return shipping.

*Dealers may return defective units without receiving an advanced replacement. Credits will be applied to the dealer’s ZZ2 account.

All non-defective returns are subject to a 10% restocking fee. Products must be brand new, unused, fully resellable, and include all original packaging, accessories, and components.

*By purchasing, distributing, or installing ZZ2 products, dealers agree that ZZ2 is not liable for direct, indirect, special, or consequential damages, injuries, or losses arising from the use or misuse of its products

* 3-Year Warranty: ZZPLAY, DIZZPLAY, Camera Interface Products, OEM-Style Handle Cameras.

*1-Year Warranty: ZEUS-ULTRA2, ZZAIR-DUO2, ZZAIR-PRO2, ZZCONNECT+, ZWAGZ, Bike2Play, MPPLAY.

* Approved returns are processed within 5–10 business days after the returned product has been received and inspected.

Your OE system must be resting on Bluetooth audio mode in order to hear any sound from the kit, and the phone being paired must be connected to the factory SYNC2 Bluetooth system for Phone calls and audio. AUX is generally NOT used in this system.

For iPhone users, you must perform a ‘Hard Reset’ on the phone in use on average twice a month to clear certain cache and reset the processors (this will not wipe any data). Google search ‘Hard Reset iPhone 13’ (or whatever version iPhone version you have) and perform that task. After this is done, you will see a difference in speed and reliability (of pairing/connecting).

This often happens for 2 reasons: The iPhone needs a hard-reset (see previous question), or the phone is connected to the vehicle’s OE Bluetooth for both phone calls & audio (and the text read-outs are being sent to the vehicle BT source - you’re on AUX source). You want to be connected to the vehicle for phone calls ONLY - for iPhone the only way to make this distinction is to adjust the phone setup on the OE radio side. Find your phone (name) in the Bluetooth or Phone setup in the OEM radio settings and disconnect as an audio player.

NOTE: not all vehicles have this option, but it seems to happen mostly with cars that do have this option (Lexus, etc).

Android phones are more finicky and iPhones with their wireless connectivity. Make sure the OS is fully up-to-date. Clear the cache on the Android Auto application. The Android OS must be at least version 11. Some phones (TCL, Motorola) seem to have protocols that don’t play nice with every system. If you run into this, use a good USB-C cable for the Android Auto Connection instead.